Services
Tech Writer

Content / Document Strategy and Planning

  • Consult with stakeholders, e.g. department heads and end users, to define identify business procedures and establish content needs.
  • Analyze project requirements to determine types of documents needed.
  • Develop content project plans and timelines.
  • Collaborate with stakeholders, e.g. systems and development staff, to collect and interpret technical information.
  • Team with printers and graphic artists to plan layout, graphical elements, and formatting of documents. Ensure final documents are usable and of high quality.
  • Establish, communicate, and maintain content standards.

Content / Document Authoring

  • Design, research, write, and edit a range of content, including user guides and manuals, technical specifications, training materials, user policies, and proposals, for both print and online media.
  • Engineer for online publishing: including links, "accordion" (a.k.a. dynamic or expandable) text, index, table of contents, browse sequence, tab sequence, context sensitivity and SEO meta tags and keywords.
  • Edit content written by others to create unified and consistent support documents.
  • Provide training where required.
  • Maintain currency and accuracy of content assets.

Content / Document Quality Reviewing* for:

  • Usefulness & relevance
  • Clarity and accuracy
  • Influence and engagement
  • Completeness
  • Voice and style
  • Usability & findability
* Excerpted, with permission, from the article, "Toward Content Quality" by Colleen Jones, threebrick